How To Remotely Control A Phone Using The Avaya Diagnostic Server

Provides information on the Phone Remote Control feature in Avaya Diagnostic Server. Avaya service engineers can remotely control Avaya endpoints that have an SLA Mon agent configured and registered with SLA Mon Server. The remote control feature of SLA Mon agent is useful in remote troubleshooting the endpoints. Using the phone remote control, Avaya service engineers can perform remote activities on the endpoints, such as pressing buttons or performing touch events. Avaya service engineers can remotely trigger calls between Avaya endpoints.

Show more