RCR Wireless Editorial Webinar: Customer Experience Management

Telecom software is increasingly being used by mobile operators to manage the customer experience. The need for more advanced platforms has been caused by the growing use of various networks and technologies to handle the data and voice demands of consumers. This is especially true as customers travel between 3G and LTE macro networks, small cells, distributed antenna systems and public/private Wi-Fi coverage, tasking carriers with providing an uninterrupted flow of service. RCR Wireless News will look at ways carriers are handling this challenge.

Moderator: Dan Meyer, RCR Wireless News
Analyst Angle: Hillol Roy, IBB Consulting
Panelist: Sandro Tavares, Head of Marketing for Mobile Core/Nokia Solutions
Panelist: Jim Curran, VP of Customer Experience, Sprint
Panelist: Syed Hasan, CEO, Responsetek

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