Avaya ACE And The IBM Business Process Management Suite

As IBM celebrates their 100 year anniversary this year; Bob Reed of IBM talks about how driving out latency makes the organization more efficient. "Looking at business processes from a historical perspective one, of the things IBM has always worked hard to do is remove human centric behaviors from the business process, the more you can remove the human centric behaviors from the business process the faster you can make the process work." Avaya ACE enables IBM to embed the communication event into the business process removing the latency while accomplishing the task necessary for people to communicate or to solve a business problem. The sky is the limit! For more information, visit ACE on www.avaya.com.

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