How To Better Enable Contact Center Agents In Moving From A Multichannel To Omnichannel World
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Description
Nancy Jamison and Jeanne Bliss talk about the right tools to help agents in moving from a multichannel to omnichannel world.
For additional information check out our blog:
Are Your Agents Driving the Best Results for your Contact Center http://www.avaya.com/blogs/archives/2014/06/are-your-agents-driving-the-best-results-for-your-contact-center.html
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