Avaya Aura Contact Center Technology And Proactive Outreach Manager

Learn more about the out-of-the-box integration between Avaya Aura Contact Center and Proactive Outreach Manager. This solution offers a fully blended omnichannel agent experience offering unified inbound and predictive outbound interactions. This video also highlights how presence can be used by agents to boost first contact resolution with quick access to experts across the enterprise. Combine that with the automated multichannel capabilities of POM and Avaya Aura Experience Portal for a unique and differentiated customer experience.

Learn more here: http://www.avaya.com/usa/product/proactive-outreach-manager/

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