Avaya ANAV: Customer Insights From Contact Center Interactions

ANAV is a single application that supervisors and managers can use to manage all of the multimodal, multimedia functions of the contact center. Layered onto Avaya Call Management System (CMS), ANAV harvests data from the various Avaya Customer Experience Management solutions to extend their rich functionality and provide greater insight into customer interests, expectations and actions.

More on Avaya Customer Experience Management here: http://www.avaya.com/usa/products/customer-experience-management

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