Service Providers Gain Edge With Own Siterra Implementation

Telecom vendors are gaining a competitive edge over other service providers by getting their own Siterra implementation. More than 50,000 users manage over 1 million sites and 1.7 million global projects using Siterra’s suite of SaaS-based software. Many of those users that previously only logged in as vendors are becoming Siterra customers.

Siterra, the leading site management software for the telecom industry was developed to help mobile network operators (MNOs), tower companies, and their service provider vendors to operate network sites collaboratively, improve visibility, and elevate data quality and execution. Starting in 2001, Siterra particularly focused on solving some of the biggest challenges that MNOs face. MNOs must track all aspects of tower and network projects while enabling service providers to execute those projects quickly without compromising quality. Now serving the four largest MNOs in the U.S., Siterra’s robust platform has proven to meet the most extreme demands that telecom companies face.

But MNOs’ needs are only one facet of the network site management lifecycle. Much of the work in the telecom industry is done by MNOs’ vendors and Siterra recognized that these service providers’ project management needs were often not being fully met. The Siterra team found that service providers were typically pairing limited Siterra access (from their customers) with Microsoft Excel-based trackers to manage their projects.

Siterra limits the information and functionality that someone can access through a “vendor login” by design. For security reasons, an MNO or tower company only wants to allow its vendors to see the bit of Siterra needed to complete the job. That’s great for MNOs, but what about service providers’ need to track those projects, sites, or assets? With vendors taking on increasing responsibility for ongoing maintenance and management, there is an even greater need for these service providers to manage their own project and site data.

You can hear more about our product vision for telecom vendors from Siterra Product Manager John Leigh in the video interview.

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