Amdocs Enables Service Provider Differentiation And Service Launch Acceleration

Yossi Zohar, Head of product marketing for Clarify, an Amdocs division, provides an overview of CES 9.2, which allows Service Providers to differentiate and succeed in today's hyper-connected world.

Widgets provide ability for users to have continuous experience across all channels. In addition, widgets contain "contextual" information so that the respective channel (online, phone, or store) will have different levels of appropriate information to enhance customer interaction.

From a personalization standpoint, retail reps and care reps will be able to proactively identify and address items that are frustrating customers.




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