Multichannel Proactive Customer Engagement - Customer Experience Management

Avaya Customer Experience Management & Multichannel Proactive Customer Engagement - This short video demonstrates how an insurance company is improving the customer experience using automated text messaging to anticipate customer needs.

Learn about Avaya's Proactive Outreach Manager here: http://www.avaya.com/usa/product/proactive-outreach-manager/

Connect with Avaya
Facebook: http://goo.gl/SziZnj
Twitter: http://goo.gl/wBwXyM
Google+: http://goo.gl/vwdkZ7

Show more