Context: How To Leverage It And Evolve To Predictive Analytics

You're probably already collecting customer data for regulators. Dan Miller, Founder & Senior Analyst at Opus Research, and Jeanne Bliss discuss why you should use it to improve engagement and experience.

For further information of this topic check out our blog:
Big Data, Big Value, Big Leap Forward for Customer Experience http://www.avaya.com/blogs/archives/2014/02/big-data-big-value-big-leap-forward-for-customer-experience.html

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