Multichannel Vs. Omnichannel - What Is The Difference?
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Description
Nancy Jamison and Jeanne Bliss set things straight! They define the difference bet multichannel vs omnichannel
For additional information check out out blog:
Omnichannel Customer Service: Function or Fad? http://www.avaya.com/blogs/archives/2014/07/omnichannel-customer-service-function-or-fad.html
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