C Spire Reduces Device Warranty Cost By 50%

"Today, our quality rating is running over 97% versus 67-70% when we outsourced device warranty and the refurbishing process," said David Roseberry, Senior Manager Central Triage & Repair for Jackson, MS based C Spire Wireless. "When we decided to build facility, our objectives were to control cost, improve quality and improve cycle time to repair and refurbish devices."

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