Avaya
Avaya is a recognized innovator and leading global provider of solutions for customer and team engagement. The company provides technologies for unified communications and collaboration, contact center and customer experience management, and networking, along with related services to large enterprises, midmarket companies, small businesses and government organizations around the world. Avaya Engagement Solutions bring people together with the right information at the right time in the right context, helping to enable a higher level of engagement between customers, teams, employees and partners to improve efficiency and quickly address critical business challenges. Designed to be highly scalable, reliable, secure and flexible, these solutions help reduce costs and simplify management while providing a platform for next-generation engagement and collaboration. Furthermore, they are available in a variety of deployment models including public, hybrid and private cloud as well as on a customer’s premises. Avaya offers solutions in three major categories of solutions for better engagement: Team Engagement Solutions; Customer Engagement Solutions; and Fabric Networking. All three are supported by Avaya’s portfolio of professional and support services. For more information, visit our website www.avaya.com
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03:06 Popular
Live From Dreamforce: Kevin Evans Who Leads The Strategic #partnership Between Avaya & Salesforce
Added 181 Views / 0 LikesComing to you live from Dreamforce '17 with Kevin Evans who leads the strategic #partnership between Avaya & Salesforce #DF17
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01:45 Popular
Find Out How The Oceana Platform Can Help Banks Keep Customers Happy By Building Valuable Experience
Added 179 Views / 0 LikesAvaya provides an end-to-end solution for banks which are looking to develop individualised customer experiences through an omni-channel approach. Find out more from Peter Chidiac (Managing Director A/NZ) as he talks about the power of Oceana.
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01:15 Popular
Bank Customers Are Fickle, So Financial Companies Must Address The Whole Omni-Channel Experience
Added 192 Views / 0 Likeso In the third of our four-part mini-series analysing the financial services industry, Peter Chidiac (Managing Director A/NZ) addresses the changing behaviour of customers who have become fickle as a result of choice. Importantly, Peter explores how organ
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01:44 Popular
Banks Need To Meet Customers At Their Channel Of Choice Rather Than Dictating The Experience.
Added 207 Views / 0 LikesIn the second of our four-part mini-series on the financial services industry, Peter Chidiac (Managing Director A/NZ) looks at the shift from ‘personalisation’ to ‘individualisation’, and why banks can no longer dictate experience, but must be present at
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01:17 Popular
Banks Are Reviewing Management Structures To Execute Strategies Aligning To Today’s Consumer Demands
Added 190 Views / 0 LikesIn the first of our four-part mini-series looking at the financial services industry, Peter Chidiac (Managing Director A/NZ) says it will take up to two years for Australia’s banks to deliver a true omni-channel experience. He also looks at the role of ma
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02:25 Popular
Wake Up From The Customer Service Nightmare
Added 193 Views / 0 LikesWe’ve all experienced customer service nightmares. Don’t let them happen to your customers. Solve customer problems on the first call to increase customer satisfaction and advocacy.
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03:16 Popular
Congrats Avaya
Added 197 Views / 0 LikesCustomers and partners congratulate Avaya on exiting Chapter 11 strong and looking forward to the future.
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01:08 Popular
Laurent Philonenko On Exiting Chapter 11
Added 201 Views / 0 LikesWith today's exiting of Chapter 11, we can entirely focus on providing innovative solutions and services to meet the growing needs of our customers and partners. #ConnectWithAvaya
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00:44 Popular
ABM AMRO Demonstration
Added 206 Views / 0 LikesCustomer Showcase at GITEX. Demonstration of how ABM AMRO uses Avaya to help provide remote advisory services to seamlessly and securely extend customer access to financial services.
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02:44 Popular
Telekom Serbia Demonstration
Added 192 Views / 0 LikesCustomer Showcase at GITEX. Demonstration shows how Avaya is helping provide seamless omni-channel customer experience model, that provides personal relationship support and paperless operations in branchless, digital bank.
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01:42 Popular
Your Roadmap To Communication Transformation
Added 190 Views / 0 LikesAvaya Professional Services. Your communication solutions and applications are the lifeline of your business. Undergoing a communication transformation can seem daunting and risky. See how Avaya can help you align objectives and achieve your business outc
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06:13 Popular
RTA Demonstration
Added 195 Views / 0 LikesCustomer Showcase at GITEX. Demonstration shows how Avaya is helping provide communication and collaboration capabilities for people with special hearing needs – the "determined ones” – and, in 2018, to the general public, through a video-call and web cha
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04:57 Popular
OBank Demonstration
Added 178 Views / 0 LikesCustomer Showcase at GITEX. Demonstration shows how Avaya is helping provide a fully digital customer service to customers located anywhere via mobile, video, voice and other online banking channels.
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04:52 Popular
BSH Demonstration
Added 195 Views / 0 LikesCustomer Showcase at GITEX. Demonstration of how Avaya is helping seamlessly integrate remote field engineers into customer journey, providing single point of contact and first visit resolution for customers across front and back offices.
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02:23 Popular
PCC EMEA Nice 50th Event-Impressions
Added 191 Views / 0 LikesPartner Community Council - Autumn Conference in Nice/ France Overview. The video gives an overview of the event, some snapshots of plenaries and break-out session plus Interview Flashs with PCC Primes, Partners and Avaya Executives
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14:09 Popular
Cara Demonstration
Added 184 Views / 0 LikesCustomer Showcase at GITEX. Demonstration of how Avaya is helping to embed digital capabilities into the physical retail experience to provide personalized collaboration to transform the customer experience.
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03:02 Popular
Mashreq Bank Demonstration
Added 167 Views / 0 LikesCustomer Showcase at GITEX. Demonstration shows how Avaya is helping provide remote advisory services through a smart video kiosk, to seamlessly and securely extend customer access to financial services.
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06:41 Popular
LINE Demonstration
Added 177 Views / 0 LikesAvaya Showcase at GITEX. Demonstration shows how Avaya is helping to extend customer services capabilities into Japan's leading social messaging application.
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08:07 Popular
Smart IoT Demonstration
Added 176 Views / 0 LikesAvaya Showcase at GITEX. Demonstration of seamless, personalised, digital customer experience extended to physical locations by integrating stand-alone technologies such as video analytics, digital signage, biometrics, IOT, and artificial intelligence.
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05:18 Popular
Hospitality Demonstration
Added 213 Views / 0 LikesAvaya Showcase at GITEX. Demonstration of an easy to use digital guest experience that can be customized or integrated into other applications to meet specific business requirements.
