Recently added videos
-
01:48 Popular
Avaya Aura: Accessing Your Recordings
Added 261 Views / 0 LikesGetting Started with Avaya Aura Conferencing Collaboration Agent
-
01:00 Popular
Avaya Aura: Playback Your Recordings
Added 284 Views / 0 LikesGetting Started with Avaya Aura Conferencing Collaboration Agent
-
00:55 Popular
Avaya Aura Conferencing Collaboration Agent: Introduction
Added 396 Views / 0 LikesWatch this quick tutorial for an introduction to the Avaya Aura Conferencing Collaboration Agent. Learn about Avaya Aura Conferencing here: http://www.avaya.com/usa/product/avaya-aura-conferencing Connect with Avaya Facebook: http://goo.gl/SziZnj Twitter:
Featured -
01:12 Popular
Avaya Aura Conferencing Collaboration Agent: Sending Messages & Adding Minutes
Added 349 Views / 0 LikesGetting Started with Avaya Aura Conferencing Collaboration Agent Learn about Avaya Aura Conferencing here: http://www.avaya.com/usa/product/avaya-aura-conferencing Find more information on Avaya Aura Collaboration Environment here: http://www.avaya.com/us
Featured -
02:36 Popular
Avaya Aura Conferencing Collaboration Agent: Sharing Documents & My Library
Added 320 Views / 0 LikesAudio, video and web conferencing software from Avaya - Getting Started with Avaya Aura Conferencing Collaboration Agent. Learn more about Avaya Aura Conferencing here: http://www.avaya.com/usa/product/avaya-aura-conferencing Learn more about Avaya's Mids
Featured -
02:11 Popular
Avaya Aura Conferencing Collaboration Agent: How To Login
Added 393 Views / 0 LikesWatch this quick tutorial to learn how to login to a conference using Avaya Aura Conferencing Collaboration Agent. Learn more about Avaya Aura Conferencing here: http://www.avaya.com/usa/product/avaya-aura-conferencing Connect with Avaya Facebook: http://
Featured -
03:53 Popular
Avaya Aura Conferencing: Overview
Added 245 Views / 0 LikesWatch this quick tutorial to understand the different capabilities for moderators and participants while using Avaya Aura Conferencing Collaboration Agent. Learn about Avaya Aura Conferencing here: http://www.avaya.com/usa/product/avaya-aura-conferencing
-
01:17 Popular
Search. Work. Advance. Transform: The Avaya Channel Marketing S.W.A.T Team
Added 395 Views / 0 LikesWhen productivity needs a boost, an elite group of experts in Avaya's Channel Marketing Department steps in -- The Avaya S.W.A.T Team. They search out the issue, work through the obstacles, advance the resolution and transform the situation. Learn about t
Featured -
02:41 Popular
Avaya Aura: Using The Conference Add-in For Microsoft Outlook
Added 270 Views / 0 LikesGetting Started with Avaya Aura Conferencing Collaboration Agent
-
01:26 Popular
Avaya Aura: Viewing Your Recording Events And Activities
Added 334 Views / 0 LikesGetting Started with Avaya Aura Conferencing Collaboration Agent
Featured -
01:34 Popular
Avaya Aura: Recording A Conference
Added 339 Views / 0 LikesGetting Started with Avaya Aura Conferencing Collaboration Agent
Featured -
00:56 Popular
Avaya Aura: Muting & Terminating The Audio & Video
Added 317 Views / 0 LikesGetting Started with Avaya Aura Conferencing Collaboration Agent
Featured -
04:02 Popular
Conferencing With IPad & Windows: Avaya Flare Experience & Avaya Aura Conferencing
Added 433 Views / 0 LikesAvaya Conferencing - A Quick Start video to help you get started communicating and collaborating with Avaya Flare Experience for Windows and iPad Learn More: Avaya Flare Experience: http://www.avaya.com/usa/product/avaya-flare-experience Avaya Aura Confer
Featured -
02:18 Popular
EVident Monitoring And Improving Your Video Network - Video Network
Added 348 Views / 0 LikesVideo Collaboration from Avaya - Avaya eVident from Radvision allows enterprise-level customers to proactively ensure network readiness before and after voice and video services are deployed. eVident enables continuous and real-time video network monitori
Featured -
02:36 Popular
Avaya Scopia Video Collaboration Solutions - HD Video Conferencing
Added 489 Views / 0 LikesAvaya Scopia Video Collaboration Solutions allow you to build on your existing video deployment with HD video conferencing, for scalable, cost-effective, and unparalleled interoperability with other standards-based video endpoints. Experience advanced roo
Featured -
01:41 Popular
Multichannel Proactive Customer Engagement - Customer Experience Management
Added 600 Views / 0 LikesAvaya Customer Experience Management & Multichannel Proactive Customer Engagement - This short video demonstrates how an insurance company is improving the customer experience using automated text messaging to anticipate customer needs. Learn about Avaya'
Featured -
02:11 Popular
Chat Automation With A Virtual Assistant - Avaya Healthcare Solutions
Added 442 Views / 0 LikesAvaya Chat Automation with a Virtual Assistant: Healthcare Solutions - This short video demonstrates how a healthcare organization is simplifying the patient experience by using chat automation to deliver fast and accurate responses to questions on sympto
Featured -
01:53 Popular
Personalized Customer Experience Management Solutions From Avaya
Added 539 Views / 0 LikesAvaya Customer Experience Management Solution & Personalized Customer Experience with Video Call Routing - This short video demonstrates how a retail business is personalizing the customer experience using video. Learn about Avaya's Customer Connections h
Featured -
03:38 Popular
Avaya Hospitality Solutions Case Study: Cycas Hospitality
Added 528 Views / 0 LikesAvaya Hospitality Solutions - Learn how Avaya's technology and its business partner, QDOS, helped Cycas Hospitality open Staybridge Suites Hotel and a Holiday Inn to 100% occupancy for the London 2012 Summer Olympics with enhanced guest experience. Learn
Featured -
03:44 Popular
Added 300 Views / 0 LikesThe Global IT "On Avaya" Team brought their "Demos and Donuts" Open House Sessions to the Avaya offices in Santa Clara,CA; Westminster,CO; and Galway, Ireland. These informal fun sessions were a big success and provided employees with a chance to learn mo
Featured -
04:12 Popular
Avaya Enterprise Mobility Solutions
Added 370 Views / 0 LikesThis day-in-the-life video shows how Avaya extends enterprise grade, real-time communications to mobile workers when they are away from their desks. Video, audio and web collaboration bring your customers, partners and employees together with their choice
Featured -
02:53 Popular
Avaya Helps Carlo’s Bakery Grow
Added 494 Views / 0 LikesBuddy Valastro, aka the Reality TV star known as the Cake Boss, shares how his popular, 100-year-old New Jersey chain, Carlo's Bakery, is growing and thriving, thanks to Avaya IP Office and the communications infrastructure it provides. Read more at Avaya
Featured -
03:36 Popular
Avaya Client Applications: Real-Time Communications And Collaboration Tools
Added 341 Views / 0 LikesAvaya Client Applications is a portfolio of client side integrations with Microsoft® and browser based applications. It takes familiar office tools and transforms them into real-time communications and collaboration tools. It leverages your infrastructure
Featured -
03:06 Popular
Avaya Guest Assist, A Smartphone-based Hospitality App
Added 453 Views / 0 LikesCreate a truly enjoyable and unforgettable hospitality experience with Avaya Guest Assist! Guests can discover all your hotel's latest offerings, special promotions, facilities and services. From ordering a meal to booking a day's excursions, calling for
Featured -
01:23 Popular
Avaya Scopia Mobile Smartphone - Mobile Video Conferencing
Added 416 Views / 0 LikesWith Avaya Scopia Mobile for Smartphone, mobile video conferencing has never been easier. You can instantly join a video conference using your iPhone or any smartphone device from anywhere life takes you. This video shows you just how easy it is to join a
Featured -
04:38 Popular
Avaya Scopia Desktop QSG - Video Conferencing Equipment
Added 455 Views / 0 LikesAvaya Scopia Desktop Video Conferencing Equipment - Turn your PC into a feature-rich, full HD video conferencing endpoint. Scopia Desktop easily extends your room system conferencing application to remote and desktop users for voice, video and data commun
Featured -
00:56 Popular
Avaya Scopia XT5000 Room System: Video Collaboration With HD Quality
Added 453 Views / 0 LikesThe Avaya Scopia XT5000 takes video conferencing to a whole new level -- enjoy an HD-quality experience regardless of your network limitations. The XT5000 features the industry's most advanced HD video and content sharing, high definition voice and indust
Featured -
00:54 Popular
Avaya Scopia Mobile Tablet - Video Conferencing For IPhone, IPad, & Android
Added 336 Views / 0 LikesMobile Video Conferencing with Avaya - With Avaya Scopia Mobile for Tablet video conferencing and telepresence has never been easier. You can instantly join a video conference using your iPhone or tablet device from anywhere life takes you. This video sho
Featured -
04:05 Popular
Context: How To Leverage It And Evolve To Predictive Analytics
Added 382 Views / 0 LikesYou're probably already collecting customer data for regulators. Dan Miller, Founder & Senior Analyst at Opus Research, and Jeanne Bliss discuss why you should use it to improve engagement and experience. For further information of this topic check out ou
Featured -
04:24 Popular
Predictive Analytics In The Contact Center -- Is There ROI?
Added 439 Views / 0 LikesDan Miller, Founder & Senior Analyst at Opus Research, and Jeanne Bliss discuss the ROI from implementing pattern recognition and predictive analytics in the contact center.
Featured -
03:33 Popular
The Clairvoyant Customer Service Expert -- Is This What Customers Expect And Want?
Added 398 Views / 0 LikesAnticipating customers' needs -- Is it expected and at what point is it creepy? Dan Miller, Founder & Senior Analyst at Opus Research, and Jeanne Bliss talk about predicting what customers are engaging on and the balance between creepiness and understandi
Featured -
02:19 Popular
Avaya Connect Partner Advantage: A Complete Collaboration Solution
Added 416 Views / 0 LikesThe Avaya Connect Partner Program provides an advantage over other vendors in the midsize business market. Midsize businesses demand solutions that are powerful enough to increase productivity of a mobile workforce. Their limited IT resources and budgets
Featured -
04:21 Popular
Google Glass For Video ATMs
Added 356 Views / 0 LikesEnterprise companies evaluating Google Glass often ask themselves, is Glass a trend, or just a toy? Avaya believes Glass and other video-enabled wearables are a technology trend with interesting applications in the enterprise. In this video, we demonstrat
Featured -
01:51 Popular
How Cool Is Video Conferencing? HD Video Conferencing And More
Added 504 Views / 0 LikesLearn more about Avaya Scopia Video Conferencing here: http://www.avaya.com/usa/product/avaya-scopia-video-conferencing-infrastructure How cool and convenient is Avaya video conferencing? Video conferencing was often considered a technology of the future,
Featured -
05:24 Popular
Avaya Scopia XT5000 Quick Start Guide
Added 480 Views / 0 LikesScopia Desktop: The Avaya XT Series Endpoint is the most advanced room video collaboration product line on the market today. This quick start guide will review the basics of the Avaya Scopia XT5000 Endpoint. SCOPIA Desktop easily extends your room system
Featured -
00:33 Popular
Avaya Financial Solutions - Services For Banking
Added 377 Views / 0 LikesIn banking, a world-class customer experience always begins with the customer. What are their needs, their challenges, and their opportunities? Imagine how it would feel to make every customer experience more personalized, secure and profitable. Learn abo
Featured -
03:38 Popular
Customer Experience Management: Imagine The Possibilities
Added 401 Views / 0 LikesThis short video provides an example of what’s possible with the latest Avaya Customer Experience Management solutions. Learn about Avaya CEM Solutions here: http://www.avaya.com/usa/products/customer-experience-management Connect with Avaya Facebook: htt
Featured -
00:31 Popular
Avaya #IceBucketChallenge
Added 438 Views / 0 LikesAvaya's social media team was called out to participate in the #IceBucketChallenge to raise money and awareness for ALS (http://www.alsa.org/)! So here we are getting soaked for a great cause! We nominate our partners, AT&T Windstream Business Arrow S3 an
Featured -
04:05 Popular
Avaya K-12 Education Solutions - Technology In The Classroom
Added 377 Views / 0 LikesAvaya and Technology in the Classroom - Let Avaya help you modernize your school’s communications and move into the era of digital education, while providing the lowest TCO in the industry. Learn about Avaya Education Solutions here: http://www.avaya.com/
Featured -
03:12 Popular
Avaya Notification Solution For Education - Education Solutions
Added 481 Views / 0 LikesAvaya Education Solutions - There has never been more need for schools and campuses to provide a safe and secure environment in which students can learn – assurance that when threatening incidents occur on campus, the right tools are in place to create a
Featured -
03:54 Popular
Avaya CMS Mobile Supervisor - Contact Center Technology
Added 551 Views / 0 LikesAvaya’s CMS Mobile Supervisor application allows businesses to monitor contact center performance from an iPad. Available as a FREE download from the Apple Store, the mobile application works with CMS 17 Release 3 using a standard supervisor login. Learn
Featured -
06:33 Popular
Avaya Diagnostic Server Use Case - Networking Solutions & Performance
Added 430 Views / 0 LikesNetworking Solutions from Avaya - Avaya Diagnostic Server works continuously behind the scenes of your Network. It gathers data and provides tools to quick pinpoint and resolve endpoint and network issues in less time, little disruption and less cost. Vie
Featured -
03:19 Popular
Where Organizations Are Now When It Comes To Delivering On Multichannel And Omnichannel Capabilities
Added 376 Views / 0 LikesNancy Jamison, Analyst at Frost & Sullivan, and Jeanne Bliss talk omnichannel and how contact center is certainly not boring anymore!
Featured -
01:50 Popular
Multichannel Vs. Omnichannel - What Is The Difference?
Added 357 Views / 0 LikesNancy Jamison and Jeanne Bliss set things straight! They define the difference bet multichannel vs omnichannel For additional information check out out blog: Omnichannel Customer Service: Function or Fad? http://www.avaya.com/blogs/archives/2014/07/omnich
Featured -
02:25 Popular
What Is The First Step Down The Path To Delivering On Omnichannel Experiences?
Added 379 Views / 0 LikesGoing down the path to delivering omnichannel engagement? Here’s step one! For additional information check out our whitepaper: Mastering Omnichannel Customer Engagement https://www.avaya.com/usa/documents/mastering-omnichannel-customer-engagement.pdf
Featured -
03:08 Popular
How To Better Enable Contact Center Agents In Moving From A Multichannel To Omnichannel World
Added 355 Views / 0 LikesNancy Jamison and Jeanne Bliss talk about the right tools to help agents in moving from a multichannel to omnichannel world. For additional information check out our blog: Are Your Agents Driving the Best Results for your Contact Center http://www.avaya.c
Featured -
07:25 Popular
How To Approach Issue Of Customer Data Residing In Silos
Added 282 Views / 0 LikesCustomers don't care that your processes and data reside separately. Break those silos!
-
00:35 Popular
Customer Trust Scaled Up - Avaya Customer Experience - A Proven Leader
Added 503 Views / 0 LikesImagine a customer experience solution where your customers experience more convenience, customization and peace of mind. With Avaya Customer Experience your workforce can respond faster, process more claims, stay in compliance and solve more problems for
Featured -
02:09 Popular
Roadblocks To Be Aware Of When Going Down Path To Omnichannel
Added 495 Views / 0 LikesNancy Jamison and Jeanne Bliss share the Roadblocks you should be aware when you go down path to omnichannel engagement
Featured -
03:00 Popular
On The Horizon: How Can Big Data Play In A Role In Your Customer Experience Strategy?
Added 366 Views / 0 LikesNancy Jamison and Jeanne Bliss talk about WHAT’S NEXT after omnichannel. Learn what’s on the horizon in Customer Experience.
Featured -
03:22 Popular
How Predictive Analytics Can Help Turn Agents (and Customers Themselves) Into Geniuses
Added 387 Views / 0 LikesDan Miller, Founder & Senior Analyst at Opus Research, and Jeanne Bliss discuss what can help turn customer engagement agents into geniuses. For further information of this topic check out our blog: Are Your Agents Driving the Best Results for your Contac
Featured -
02:55 Popular
Avaya Control Manager: Contact Center Management & Administration
Added 404 Views / 0 LikesControl Manager is a Web-based application that provides you with secure, economical, efficient, single-point management of contact center resources — from back-office operations, to self-service and agent-assisted customer interactions. Learn about Avaya
Featured -
01:50 Popular
Avaya Networking - Lessons From Sochi Olympics (Customer Centric)
Added 317 Views / 0 LikesChris Henkel – Sr. Director Worldwide Networking Specialists along with Dean Frohwerk, Director, Worldwide Solution Engineering take a closer look at how the network design at the 2014 Sochi Olympics easily applies to different verticals. Avaya vertical s
Featured
