The Clairvoyant Customer Service Expert -- Is This What Customers Expect And Want?

Anticipating customers' needs -- Is it expected and at what point is it creepy?
Dan Miller, Founder & Senior Analyst at Opus Research, and Jeanne Bliss talk about predicting what customers are engaging on and the balance between creepiness and understanding.

For further information of this topic check out our blog:
You Know Me So Well...It Creeps Me Out http://www.avaya.com/blogs/archives/2013/02/you-know-me-so-wellit-creeps-me-out.html

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