Avaya Conversational Intelligence

Avaya Conversational Intelligence is a next-generation, end-to-end, AI solution that automatically transcribes voice interactions into actionable outcomes so contact centers can transform the customer experience they deliver to create customer and brand loyalty.

Avaya Conversational Intelligence harnesses the power of Artificial Intelligence and Natural Language Processing to substantially increase agent performance in real-time, reduce after-call agent work, initiate workflow actions, enhance regulatory compliance and summarize interaction details into actionable intelligence you can use to improve operations and the overall customer experience.

Video mentioned by Mr. Wong in the interview:
https://tinyurl.com/sx4qrcl

Case Study mentioned by Mr. Wong in the interview:
https://tinyurl.com/sxd7ebl

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