Automated Agent Release To Ready For Voicemail In Avaya Proactive Contact 5.1
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Description
This video demonstrates a new feature in Proactive Contact 5.1 - Automated Agent Release to Ready for Voicemail. This feature is mainly for UK systems where OFCOM regulations apply. Ofcom regulations state that call must be connected with an agent within 2 secs, which is a very little time to differentiate between a live agent and an answering machine. With this feature, all calls are passed to agents and AMD is turned off. Produced by Sachin Brahme.
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