Telekom Serbia Transforms Customer Experience With Avaya

Telekom Serbia, the country’s leading communications company, has transformed its customer experience, increasing efficiency and improving quality of service, after working with Avaya on a four-year strategic plan to integrate different communications touchpoints. The operator is showcasing at GITEX Technology Week how it has transformed the level of experience it offers to its more than seven million subscribers by leveraging Avaya’s contact center solutions and expertise.

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