Avaya
Avaya is a recognized innovator and leading global provider of solutions for customer and team engagement. The company provides technologies for unified communications and collaboration, contact center and customer experience management, and networking, along with related services to large enterprises, midmarket companies, small businesses and government organizations around the world. Avaya Engagement Solutions bring people together with the right information at the right time in the right context, helping to enable a higher level of engagement between customers, teams, employees and partners to improve efficiency and quickly address critical business challenges. Designed to be highly scalable, reliable, secure and flexible, these solutions help reduce costs and simplify management while providing a platform for next-generation engagement and collaboration. Furthermore, they are available in a variety of deployment models including public, hybrid and private cloud as well as on a customer’s premises. Avaya offers solutions in three major categories of solutions for better engagement: Team Engagement Solutions; Customer Engagement Solutions; and Fabric Networking. All three are supported by Avaya’s portfolio of professional and support services. For more information, visit our website www.avaya.com
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How E9-1-1 Works
Added 329 Views / 0 LikesAvaya Emergency Services Product Manager Mark Fletcher, explains how E911 calls and location information in PBX systems gets to the 911 dispatcher at the PSAP. Learn more at http://www.avaya.com.
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Avaya One-X® Deskphone User Interface Customization Part 2
Added 329 Views / 0 LikesDemonstrates the use of the Avaya one-X® Deskphone XML Designer and other development tools to create, deploy and test the customization files that define 9600 Series SIP deskphone user interface content, including menu options, softkeys and labels. Learn
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The Value Of SAL Connectivity
Added 329 Views / 0 LikesThe second in a series of videos explaining the value that Avaya's tools unlock. This one focuses on remote connectivity via Secure Access Link (SAL). Other videos are: 1. Proactive Support (https://youtu.be/ilph2dF27gQ) 3. Alarm Monitoring (https://youtu
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Avaya Proactive Contact: Understanding Parameters In Nailed Up Control Block Through Dunup_tool
Added 329 Views / 0 LikesThis video provides a detailed understanding of the nailed up control block parameters through the dunup_tool utility. (PAB system) Produced by Sudarshan Kannan.
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Avaya #IceBucketChallenge
Added 329 Views / 0 LikesAvaya's social media team was called out to participate in the #IceBucketChallenge to raise money and awareness for ALS (http://www.alsa.org/)! So here we are getting soaked for a great cause! We nominate our partners, AT&T Windstream Business Arrow S3 an
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Context: How To Leverage It And Evolve To Predictive Analytics
Added 329 Views / 0 LikesYou're probably already collecting customer data for regulators. Dan Miller, Founder & Senior Analyst at Opus Research, and Jeanne Bliss discuss why you should use it to improve engagement and experience. For further information of this topic check out ou
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Avaya Web.alive™ - Interop 2011
Added 329 Views / 0 LikesAvaya web.alive™ is an online, immersive collaboration environment that lets you communicate with others as though you were face-to-face. From the Interop 2011 Expo tradeshow floor, Bonnie Davis of Avaya demos web.alive™. For more information about Avaya
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What Is The First Step Down The Path To Delivering On Omnichannel Experiences?
Added 328 Views / 0 LikesGoing down the path to delivering omnichannel engagement? Here’s step one! For additional information check out our whitepaper: Mastering Omnichannel Customer Engagement https://www.avaya.com/usa/documents/mastering-omnichannel-customer-engagement.pdf
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Is Your Network Real-Time Ready?
Added 328 Views / 0 LikesAvaya Virtual Enterprise Network Architecture (Avaya VENA) allows organizations to more easily optimize business applications and service deployments in and between data centers and campuses.
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How To Configure The Maximum Number Of Telnet Sessions On The Avaya VSP9000
Added 328 Views / 0 LikesThis Avaya Mentor tech tip will cover the steps to configure the maximum number of telnet sessions on the Avaya VSP9000. Produced by Wayne Godsoe.
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How To Configure Port Mirroring On The Avaya VSP9000
Added 328 Views / 0 LikesThis Avaya Mentor tech tip covers an overview of port mirroring and the steps to configure port mirroring on the Avaya VSP9000. Produced by Wayne Godsoe.
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See What You Can Do With Avaya Spaces
Added 328 Views / 0 LikesAvaya's Thomas Marsh offers his thoughts on Avaya Spaces, the app for how you’re working now. Learn more at https://tinyurl.com/y9ofm66e.
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Avaya Vantage In Hospitality
Added 328 Views / 0 LikesPart 4: A conversation with Rob Arnold, Principal Analyst from Frost & Sullivan. Provide guests with an amazing experience.
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Avaya Aura AES Bundled Upgrade From R5.2.4 To R6.3.1
Added 328 Views / 0 LikesThis Video demonstrates how to upgrade Avaya Aura Application Enablement Services Bundled (Turnkey) Offer from r5.2.4 to r6.3.1. It covers upgrading from a CD/DVD as well as from an ISO Image.
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Avaya IP Office Integrate Applications
Added 327 Views / 0 LikesLearn more at http://www.avaya.com.
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How To Configure Instant Message Appearance For The Avaya One-X Agent
Added 327 Views / 0 LikesThis video show how to configure the IM screen appearance and user preferences for the one-X Agent.
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Entity Links In Avaya Session Manager
Added 327 Views / 0 LikesThis video demonstrates how to create, edit and perform an import/export of the Entity Links. Produced by Bhavya Reddy
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The Avaya Customer Experience Survey: Your Feedback Leading To Action
Added 327 Views / 0 LikesThis video describes the customer feedback process and what Avaya does with the feedback received via the Customer Experience Survey.
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How To Perform Custom Installation Of SQL Server 2008 R2 Enterprise For ACCCM Integrations
Added 327 Views / 0 LikesThis video demonstrates how to perform custom installation of sql server 2008 R2 enterprise with a demo for acccm integrations. Produced by Deepak Kirubhakaran.
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